Return Policy
Effective Date: [Insert Date]
1. General Information
At Arogyam Pharma, we want you to be completely satisfied with your purchase. If you are not satisfied with a product, you may return it for a refund or exchange, subject to the terms and conditions outlined in this policy.
2. Eligibility for Returns
- Return Window: You have [30] days from the date of delivery to return your purchase.
- Condition of Items: To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging. Certain items, such as opened or used products, are not eligible for return.
3. Non-Returnable Items
- Perishable Goods: Due to the nature of our Ayurvedic products, we cannot accept returns on perishable goods such as food, flowers, or plants.
- Personal Care Items: We do not accept returns for opened personal care items such as creams, lotions, or oils.
- Health and Personal Care Products: Products that have been opened or used cannot be returned for hygiene reasons.
4. Return Process
- Initiating a Return: To initiate a return, please contact our customer service team at [insert contact email/phone number] with your order number and reason for return. We will provide you with a return authorization and instructions on how to return your item.
- Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Return Address: Please send your returned items to the following address: [insert return address].
5. Refunds
- Processing Time: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10] business days.
- Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at [insert contact email/phone number] with your order number and details of the product issue.
- Exchange Process: Upon approval of your exchange request, we will send you instructions on how to return the defective or damaged item and will ship the replacement once we receive the original item.
7. Sale Items
- Sale Items: Only regular-priced items may be refunded. Sale items cannot be refunded.
8. Gifts
- Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
9. Contact Us
If you have any questions about our Return Policy, please contact us at:
- Email: [insert email address]
- Phone: [insert phone number]
- Address: [insert physical address]
Thank you for shopping with Arogyam Pharma. We appreciate your business and strive to provide the best service possible.
